1. Introduction Digiturtle Marketing is committed to protecting the privacy of our clients and ensuring a transparent approach to data handling. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information.
2. Information We Collect We collect the following types of personal information from our clients:
- Name: To personalize your service experience.
- Email Address: For communication regarding your projects and to deliver our digital marketing services.
- Contact Details: To provide updates and support related to services you have engaged with us.
3. How We Collect Information Personal information is collected through various methods:
- Direct Interactions: When you sign up for our services, contact us via email, or communicate with us directly.
- Digital Forms: Through forms on our website used for service registration or newsletter subscriptions.
- Customer Support: When you interact with our customer support team through various communication channels.
4. Use of Collected Information The information we collect is used in the following ways:
- Service Delivery: To fulfill the services that you have requested.
- Communication: To keep you informed about the progress of your projects and to respond to your inquiries.
- Improvement of Services: To enhance our website and services based on your feedback and interactions with us.
5. Protection of Information We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include encryption technologies and secure server hosting.
6. Sharing of Information with Third Parties We use service providers for payment processing, website hosting and security as described below:
- Payment Processing: We share necessary payment information with Razorpay, our payment processing partner, to facilitate transactions as per your purchase of our services. Razorpay is obligated not to disclose or use the information for any other purpose.
7. Changes to Our Privacy Policy We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
- Email: contact@digiturtle.in
Website enquiries and security
When you use our enquiry form, we collect your name, email address, phone number, company name if provided, selected service, message and contact consent. We use these details to respond to your enquiry.
The website and enquiry system use Amazon Web Services. Enquiries are stored in an encrypted DynamoDB table in the Mumbai region and are scheduled to expire after 90 days. Automatic deletion can occur after that expiry time. Backup copies may remain within the configured backup retention period.
We use Cloudflare Turnstile to protect the form against automated submissions. Turnstile processes browser and device signals for verification. Our server checks the verification token with Cloudflare before saving an enquiry. Read Cloudflare’s privacy policy for its data practices.
We use temporary counters derived from a hashed IP address and time period to limit repeated submissions. These counters are scheduled to expire after two minutes. Verification tokens are not stored with enquiries. Fonts are loaded from Google Fonts, which receives the requests needed to serve them.
For questions about your enquiry data or a deletion request, email contact@digiturtle.in.